Return & Refund Policy
SHIPPING TIME
We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
COUNTRIES WE CAN SHIP TO:
Absolutely, we can ship all over the world.
The United Kingdom is our main customer, besides of this country, we have the customers from the United States, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
THE APPROXIMATE SHIPPING TIME ACCORDS TO EACH COUNTRY:
United Kingdom: You can expect your package to arrive in 8-25 working days.
Others: 10-40 working days.
*PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY, THEREFORE higoshoes IS NOT GUARANTEEING DELIVERY DATES.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at higoshoess@gmail.com.
Please contact our Customer service at higoshoess@gmail.com to get the return address.
We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends.
COUNTRIES WE CAN SHIP TO:
Absolutely, we can ship all over the world.
The United Kingdom is our main customer, besides of this country, we have the customers from the United States, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.
THE APPROXIMATE SHIPPING TIME ACCORDS TO EACH COUNTRY:
United Kingdom: You can expect your package to arrive in 8-25 working days.
Others: 10-40 working days.
*PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY, THEREFORE higoshoes IS NOT GUARANTEEING DELIVERY DATES.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at higoshoess@gmail.com.
Please contact our Customer service at higoshoess@gmail.com to get the return address.